MainLEGAL INFORMATION
PRIVACY POLICY
1. THE OBLIGATION OF IP PEREPELITSYNA LYUDMILA IVANOVNA – THE MANAGEMENT COMPANY OF THE APART-HOTEL "MAYAK" TO PROTECT PERSONAL INFORMATION
We really appreciate working with you, so our priority is to ensure that you have an exceptionally pleasant stay at our Apart-hotel "MAYAK".
It is also important for us that you have full confidence in us in all respects.
Realizing that we must meet your expectations, we have created a Policy to ensure the security of personal information for our guests.
Personal information is any information that we collect and register in a format that allows us to identify your identity directly (for example, name) or indirectly (for example, phone number).
The Personal Information Security Policy sets out our obligations to you, describes the ways and purposes of using your personal information, as well as the basic principles and rules for its protection.
Before you provide us with this information, we recommend that you read this document.
By accepting the provisions of this document, you thus agree to the Policy of ensuring the security of personal information of guests of the MAYAK Apart-Hotel.
2. BASIC PRINCIPLES AND RULES
The basic principles and rules for ensuring the security of personal information in force at the MAYAK Apart-Hotel:
· Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.
· Legality. We undertake to collect and process your personal information only for the purposes specified in this Policy.
· Relevance and accuracy. We undertake to collect only the personal information that is necessary in accordance with the provisions of the legislation of the Russian Federation. We are committed to taking all reasonable measures to ensure that the personal information we hold is accurate and up-to-date.
· Storage. We undertake to store your personal information for the period necessary for its processing in accordance with the provisions of the legislation of the Russian Federation.
· Access, correction and objections. You can check, change, correct or delete your personal information, in particular in order to opt out of receiving messages about sales and promotions. Detailed information about the department to be contacted in this case is listed below in the article "Access and modification".
· Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from misuse, disclosure and access to unauthorized persons.
· Confidentiality. We may transfer your personal information within the limits of IP Perepelitsyna Lyudmila Ivanovna or to third parties (for example, business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.
If you have any questions related to the principles of ensuring the security of personal information in IP Perepelitsyna Lyudmila Ivanovna, contact the personal data protection department, whose contact details are indicated in the article "Access and modification".
3. SCOPE OF THE PERSONAL INFORMATION SECURITY POLICY
This Policy applies to:
· Any processing of personal information carried out in IP Perepelitsyna Lyudmila Ivanovna.
· Any booking sites of IP Perepelitsyna Lyudmila Ivanovna.
IP Perepelitsyna Lyudmila Ivanovna will do everything possible to comply with the principles described in this Policy.
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
We may ask you, as a client of the MAYAK Apart-Hotel, to provide information about you and/or your family members, namely:
· Contact information (last name, first name, phone number, e-mail address)
· Personal information (date of birth, citizenship)
· Information about your children (names, dates of birth, age)
· Your bank card number (for transactions and reservations)
· Your arrival and departure dates
· Your preferences and interests (for example, whether you prefer smoking or non-smoking rooms, preferred floor, type of bed, preferred newspapers and magazines, interests in sports and culture)
· Questions and comments that you have on time or after your stay at the MAYAK Apart-Hotel.
The information we collect about children under the age of 18 is limited to their name, nationality and date of birth, and only adults can provide this information to us. We would appreciate it if you would make sure that your children do not provide us with personal information without your permission, in particular via the Internet. If you believe that your child has given us personal information, please inform the Personal Data Protection Department (clause 11) so that we can delete them.
We intentionally do not collect confidential information such as race and ethnicity, political beliefs, religious and philosophical views, trade union membership, health information and sexual orientation.
5. IN WHAT CASES DO WE COLLECT PERSONAL INFORMATION?
We may collect personal information in a number of cases, including the following:
· Activities related to staying at the MAYAK Apart-Hotel:
· Room reservation
· Check-in/check-out and payment
· Ordering food/drinks at the hotel restaurant during your stay
· Inquiries, complaints and/or disputes.
· Participation in promotions and events:
· Registration in the loyalty program
· Participation in customer surveys
· Participation in competitions
· Subscribe to the newsletter to receive offers or promotions by email.
· Transfer of information from third parties:
· - Tour operators, travel agencies, GDS booking systems, etc.
· Online activities:
· Connecting to the website hotelmayak.com (IP address, cookies)
· Filling out online forms (online booking, online chat, participation in surveys, visiting the pages of the MAYAK Apart-hotel on social networks, means of logging into various networks, for example, logging in using Facebook, etc.).
6. FOR WHAT PURPOSES DO WE COLLECT PERSONAL INFORMATION?
We collect personal information for the following purposes:
· To fulfill our obligations to clients of IP Perepelitsyna Lyudmila Ivanovna.
· To manage room bookings and accommodation requests:
· To create and store legal documents in accordance with accounting standards.
· To ensure your stay at the MAYAK Apart-Hotel:
· To track the use of services (restaurants, laundry services, etc.).
· To provide access to the rooms of the MAYAK Apart-hotel
· To create a list of clients whose behavior during their stay at the MAYAK Apart-hotel was inappropriate (aggressive and anti-social behavior, non-compliance with the conditions of stay at the hotel, non-compliance with security rules, theft, damage to hotel staff and/or its guests, intentional damage to hotel property or violations when paying for services).
· To improve the quality of our services, in particular:
· To process your personal information when creating marketing programs for customers in order to carry out marketing activities, promote brands and better understand your needs and wishes.
· To improve products and services according to your requirements.
· To personalize the commercial offers and marketing communications that we will send to you.
· To inform you about special offers and all new services.
· To regulate relations with customers before, during and after their stay at the Hotel:
· To manage the loyalty program.
· To provide information necessary for the formation of a customer database.
· To carry out segmentation operations based on the booking history and the customer's preferences when choosing places to travel, in order to send personalized messages.
· To predict and evaluate the further behavior of the client.
· For compiling statistics and commercial calculations, as well as for reporting.
· To understand and manage the preferences of new or regular customers.
· To send out news, information about promotions, offers of travel, hotel and other services from partners of the Apart-hotel "MAYAK", as well as to contact customers by phone.
· To manage unsubscribe requests for news, promotions, travel offers and quality of service surveys.
· To take into account the client's use of the right to object.
· To use special telephone services in order to search for a client staying at the MAYAK Apart-Hotel in the event of an alarming event (natural disaster, terrorist attack, etc.).
· To verify, analyze and apply special tools to the information collected about you during booking or during your stay at the hotel in order to establish your interests and create your characterization as a customer of the Hotel in order to send you personalized offers.
· To improve the quality of the services of the Apart-hotel "MAYAK", in particular:
· To conduct surveys and analyze the questionnaires and comments received from clients.
· To work with complaints and claims.
· To inform you about the benefits of our loyalty program.
-To generate management reports on key indicators (workload, income, average room rate, etc.);
-To comply with the requirements of the legislation of the Russian Federation, in particular Article 5 of the Law of the Russian Federation dated 06/25/1993 No. 5242-1 "On the right of citizens of the Russian Federation to freedom of movement, choice of place of stay and residence within the Russian Federation";
-To exercise the rights and legitimate interests of the Hotel or third parties, including dispute resolution.
7. CONDITIONS FOR OBTAINING ACCESS BY THIRD PARTIES TO YOUR PERSONAL INFORMATION
In order to provide you with the right to access and change personal information (clause 11), we must transfer your personal information to recipients within the country or in other countries in accordance with the following conditions:
a. In order to provide you with the best level of services, we may transfer your personal information and provide access to it to authorized employees and partners of IP Perepelitsyna Lyudmila Ivanovna, including:
· Maintenance personnel.
· Employees of the Information Technology Department.
· Commercial partners and marketing services.
· Medical services (if necessary).
· Legal services (if necessary).
· Employees of the MAYAK Apart-Hotel who have the right to access certain categories of personal data.
b. We may share your personal information with third parties (service providers and partners) to provide you with their services and improve the quality of service at our Hotel, for example:
· External service providers: information technology contractors, international call centers, banks, credit card issuers, independent lawyers, shippers, printing houses.
· Commercial partners: if you have not received any other requests from the personal data protection department, IP Lyudmila Ivanovna Perepelitsyna can supplement your client profile by providing certain personal information to preferred commercial partners. In this case, trusted third parties can verify, analyze and apply certain processing tools to your information. Such data processing will allow IP Perepelitsyna Lyudmila Ivanovna and privileged contractual partners to determine your interests and complement your client profile, which will allow us to send you personalized offers.
· c. We may also provide your personal information to local authorities if required by the legislation of the Russian Federation or if necessary for an investigation that is conducted within the framework of the Russian or international legislation.
8. ENSURING SECURITY
IP Perepelitsyna Lyudmila Ivanovna takes appropriate technical and organizational measures in accordance with applicable legal requirements to protect your personal information from accidental loss or intentional unlawful destruction, accidental alteration or loss, as well as unlawful disclosure and access to unauthorized persons. At the moment, we are taking technical measures such as the use of firewalls, and organizational measures such as the use of an identifier and password system, physical protection, etc.
When you provide your credit card information when making a reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of the transaction.
9. ФАЙЛЫ COOKIE
Apart-hotel MAYAK uses cookies and other data tracking tools on the website for online booking https://hotelmayak.com,
In accordance with this Policy, you can at any time express a desire to save our data tracking tools to your device or delete them from it.
Why do I need a Cookie Policy?
Apart-hotel MAYAK has created this Policy in order to provide you with the necessary information and ensure transparency of our actions. You will learn from it:
· About what information is processed when viewing the website of the Apart-hotel "MAYAK" and for what purpose we process it.
· What rights you have in relation to cookies and other data tracking tools used by the MAYAK Apart-Hotel.
What is a cookie?
Cookies and other similar tools are small pieces of information that are used by the server to exchange status data with the user's browser.
The status data may contain information about the session ID, language, and expiration date, information from the response fields, and other information.
This data is stored in cookies when the user browses the website.
There are several types of cookies:
· Session cookies (deleted as soon as you exit the browser or leave the website).
· Persistent cookies (remain on your device until they expire or you delete them in your browser settings).
Why do we use cookies?
We use cookies and other data tracking tools mainly for the following purposes:
Cookies are required to view the website of the Apart-hotel "MAYAK" and access all their functions. In particular, they are used to:
· Authenticate website visitors, as well as ensure their security and proper operation of the authentication module.
· Optimize the site for users and simplify working with it (in particular, by defining "technical routes").
· Store information about the cookie banner, which is visible to visitors when they are asked to accept the terms of use of cookies on their device and continue browsing the website.
· Apply security measures (for example, in cases where we ask you to re-enter your username and password after a while in order to access the content or service; or in order to ensure the standard workflows of the MAYAK Apart-Hotel website and make possible the operation of important functions such as performance tracking and errors, user session management, etc.).
Cookies used for technical functionality are designed to:
· Display the website of the MAYAK Apart-Hotel on your device in accordance with your preferences regarding language, currency, screen resolution, operating system used, configuration and settings for displaying web pages based on your device and location, etc.
· Store the information that you enter on the website of the MAYAK Apart-Hotel to simplify your subsequent sessions with the site (this includes displaying the first and last name of the visitor, if he has an account).
· Provide faster access to personal pages by saving your credentials or previously specified information.
Cookies for tracking the actions of visitors are created to make it easier for you to work with the site. With their help, we analyze your actions on the website of the MAYAK Apart-Hotel (for example, we receive information about the most visited pages, used applications, etc.). To improve the quality of our services, we may use these cookies to collect statistics and check different ways of displaying information.
Marketing cookies allow (i) to offer you relevant advertising content (best deals, other directions, etc.) based on your interests, the way you work with the site, preferences and other factors, as well as (ii) to reduce the number of ad impressions.
Affiliate cookies allow you to determine from which website the visitor was redirected to the website of the MAYAK Apart-Hotel.
Third-party cookies from social networks allow you to share your opinion about the website of the MAYAK Apart-Hotel on social networks. We are talking about buttons such as "Share" and "Like".
Social media applications hosted on the website of the MAYAK Apart-Hotel may in some cases allow social networks to identify you, even if you did not click on the button when visiting the site. The social network tracks your movements on the website of the MAYAK Apart-hotel when your account in it is active on the device during an open session and you are on our site at the same time.
We recommend that you familiarize yourself with the rules of these social networks. From them, you can find out how they use the information they collect about browsing the site (for example, whether they use it for advertising purposes), as well as how to change the privacy settings of social networks, in particular, set up your user accounts for each of these networks.
Approval.
Some cookies can only be saved with your permission. In addition, when a visitor visits the website of the MAYAK Apart-Hotel for the first time, we ask him for permission to save certain cookies and do not save them without his consent.
On the main page of the website of the MAYAK Apart-Hotel LLC there is an information banner stating that by continuing to browse, you agree that certain cookies will be stored on your device.
Having given your consent, you can revoke it at any time using one of the methods listed in the section "Deleting and/or blocking cookies".
Deleting and/or blocking cookies.
Cookies and other data tracking tools can be deleted through the browser settings.
Most browsers accept cookies by default, but you can change their settings and choose one of the following options: always accept all cookies, always block cookies, or accept cookies only from some senders.
In addition, you can choose the mode in which for each new type of cookie you will receive a request about whether you want to accept them. You can also use your browser settings to periodically delete cookies from your device. If you want to delete cookies from a device that has multiple browsers installed, don't forget to do so in all of them.
The way you set your cookie preferences depends on your browser. Detailed information about this is provided in the reference articles:
· For Internet Explorer™ users: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
· For Safari™ users: http://www.apple.com/legal/privacy/en-ww/cookies
· For Chrome users: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&amp...
· For Firefox users: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
· For Opera users: http://help.opera.com/Windows/10.20/en/cookies.html
You can change the settings for storing cookies in your browser at any time.
If you have allowed cookies to be saved, they can be placed in a dedicated temporary directory on the device. These cookies are only open to those websites that have created them.
If you want, you can block cookies. In this case, some functions and pages of the website of the Apart-hotel "MAYAK" will become unavailable. It is your responsibility to block cookies.
10. DATA STORAGE
We will only store your personal information for the time necessary for the purposes specified in this Policy or in accordance with applicable law.
11. ACCESS AND MODIFICATION
You have the right to access your personal information collected by IP Perepelitsyna Lyudmila Ivanovna, as well as the right to change it in accordance with applicable legal requirements.
You can also exercise your right to object to the use of your personal information, for which you will need to send an email to the address below.
If you encounter difficulties in exercising your rights, contact the Personal Data Protection Department of the MAYAK Apart-Hotel directly by sending an email to info@hotelmayak.com or at the address below:
1 Lenin Street, Sortavala, Republic of Karelia, Russian Federation.
In the interests of protecting confidentiality and personal information, we will need to establish your identity before responding to your request. We may ask you to send along with your request a copy of an official identification document, such as a driver's license or passport.
If your personal information is incorrect, incomplete, or outdated, send the appropriate corrections to the Personal data Protection Department, whose contact details are listed above.
All requests will be reviewed as soon as possible and in accordance with the requirements of the applicable law.
You can also exercise your rights with respect to personal data that is stored and processed by the MAYAK Apart-Hotel (Management Company - IP Perepelitsyna Lyudmila Ivanovna) during your stay. To do this, you must contact the Apart-hotel directly.
12. UPDATES
We may change this Policy from time to time, so we recommend that you review it regularly, especially when booking rooms at our Apart-hotel.
13. QUESTIONS
For all questions regarding the Personal Information Security Policy at the MAYAK Apart-Hotel, please contact the Personal Data Protection Department (item 11).
We really appreciate working with you, so our priority is to ensure that you have an exceptionally pleasant stay at our Apart-hotel "MAYAK".
It is also important for us that you have full confidence in us in all respects.
Realizing that we must meet your expectations, we have created a Policy to ensure the security of personal information for our guests.
Personal information is any information that we collect and register in a format that allows us to identify your identity directly (for example, name) or indirectly (for example, phone number).
The Personal Information Security Policy sets out our obligations to you, describes the ways and purposes of using your personal information, as well as the basic principles and rules for its protection.
Before you provide us with this information, we recommend that you read this document.
By accepting the provisions of this document, you thus agree to the Policy of ensuring the security of personal information of guests of the MAYAK Apart-Hotel.
2. BASIC PRINCIPLES AND RULES
The basic principles and rules for ensuring the security of personal information in force at the MAYAK Apart-Hotel:
· Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.
· Legality. We undertake to collect and process your personal information only for the purposes specified in this Policy.
· Relevance and accuracy. We undertake to collect only the personal information that is necessary in accordance with the provisions of the legislation of the Russian Federation. We are committed to taking all reasonable measures to ensure that the personal information we hold is accurate and up-to-date.
· Storage. We undertake to store your personal information for the period necessary for its processing in accordance with the provisions of the legislation of the Russian Federation.
· Access, correction and objections. You can check, change, correct or delete your personal information, in particular in order to opt out of receiving messages about sales and promotions. Detailed information about the department to be contacted in this case is listed below in the article "Access and modification".
· Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from misuse, disclosure and access to unauthorized persons.
· Confidentiality. We may transfer your personal information within the limits of IP Perepelitsyna Lyudmila Ivanovna or to third parties (for example, business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.
If you have any questions related to the principles of ensuring the security of personal information in IP Perepelitsyna Lyudmila Ivanovna, contact the personal data protection department, whose contact details are indicated in the article "Access and modification".
3. SCOPE OF THE PERSONAL INFORMATION SECURITY POLICY
This Policy applies to:
· Any processing of personal information carried out in IP Perepelitsyna Lyudmila Ivanovna.
· Any booking sites of IP Perepelitsyna Lyudmila Ivanovna.
IP Perepelitsyna Lyudmila Ivanovna will do everything possible to comply with the principles described in this Policy.
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
We may ask you, as a client of the MAYAK Apart-Hotel, to provide information about you and/or your family members, namely:
· Contact information (last name, first name, phone number, e-mail address)
· Personal information (date of birth, citizenship)
· Information about your children (names, dates of birth, age)
· Your bank card number (for transactions and reservations)
· Your arrival and departure dates
· Your preferences and interests (for example, whether you prefer smoking or non-smoking rooms, preferred floor, type of bed, preferred newspapers and magazines, interests in sports and culture)
· Questions and comments that you have on time or after your stay at the MAYAK Apart-Hotel.
The information we collect about children under the age of 18 is limited to their name, nationality and date of birth, and only adults can provide this information to us. We would appreciate it if you would make sure that your children do not provide us with personal information without your permission, in particular via the Internet. If you believe that your child has given us personal information, please inform the Personal Data Protection Department (clause 11) so that we can delete them.
We intentionally do not collect confidential information such as race and ethnicity, political beliefs, religious and philosophical views, trade union membership, health information and sexual orientation.
5. IN WHAT CASES DO WE COLLECT PERSONAL INFORMATION?
We may collect personal information in a number of cases, including the following:
· Activities related to staying at the MAYAK Apart-Hotel:
· Room reservation
· Check-in/check-out and payment
· Ordering food/drinks at the hotel restaurant during your stay
· Inquiries, complaints and/or disputes.
· Participation in promotions and events:
· Registration in the loyalty program
· Participation in customer surveys
· Participation in competitions
· Subscribe to the newsletter to receive offers or promotions by email.
· Transfer of information from third parties:
· - Tour operators, travel agencies, GDS booking systems, etc.
· Online activities:
· Connecting to the website hotelmayak.com (IP address, cookies)
· Filling out online forms (online booking, online chat, participation in surveys, visiting the pages of the MAYAK Apart-hotel on social networks, means of logging into various networks, for example, logging in using Facebook, etc.).
6. FOR WHAT PURPOSES DO WE COLLECT PERSONAL INFORMATION?
We collect personal information for the following purposes:
· To fulfill our obligations to clients of IP Perepelitsyna Lyudmila Ivanovna.
· To manage room bookings and accommodation requests:
· To create and store legal documents in accordance with accounting standards.
· To ensure your stay at the MAYAK Apart-Hotel:
· To track the use of services (restaurants, laundry services, etc.).
· To provide access to the rooms of the MAYAK Apart-hotel
· To create a list of clients whose behavior during their stay at the MAYAK Apart-hotel was inappropriate (aggressive and anti-social behavior, non-compliance with the conditions of stay at the hotel, non-compliance with security rules, theft, damage to hotel staff and/or its guests, intentional damage to hotel property or violations when paying for services).
· To improve the quality of our services, in particular:
· To process your personal information when creating marketing programs for customers in order to carry out marketing activities, promote brands and better understand your needs and wishes.
· To improve products and services according to your requirements.
· To personalize the commercial offers and marketing communications that we will send to you.
· To inform you about special offers and all new services.
· To regulate relations with customers before, during and after their stay at the Hotel:
· To manage the loyalty program.
· To provide information necessary for the formation of a customer database.
· To carry out segmentation operations based on the booking history and the customer's preferences when choosing places to travel, in order to send personalized messages.
· To predict and evaluate the further behavior of the client.
· For compiling statistics and commercial calculations, as well as for reporting.
· To understand and manage the preferences of new or regular customers.
· To send out news, information about promotions, offers of travel, hotel and other services from partners of the Apart-hotel "MAYAK", as well as to contact customers by phone.
· To manage unsubscribe requests for news, promotions, travel offers and quality of service surveys.
· To take into account the client's use of the right to object.
· To use special telephone services in order to search for a client staying at the MAYAK Apart-Hotel in the event of an alarming event (natural disaster, terrorist attack, etc.).
· To verify, analyze and apply special tools to the information collected about you during booking or during your stay at the hotel in order to establish your interests and create your characterization as a customer of the Hotel in order to send you personalized offers.
· To improve the quality of the services of the Apart-hotel "MAYAK", in particular:
· To conduct surveys and analyze the questionnaires and comments received from clients.
· To work with complaints and claims.
· To inform you about the benefits of our loyalty program.
-To generate management reports on key indicators (workload, income, average room rate, etc.);
-To comply with the requirements of the legislation of the Russian Federation, in particular Article 5 of the Law of the Russian Federation dated 06/25/1993 No. 5242-1 "On the right of citizens of the Russian Federation to freedom of movement, choice of place of stay and residence within the Russian Federation";
-To exercise the rights and legitimate interests of the Hotel or third parties, including dispute resolution.
7. CONDITIONS FOR OBTAINING ACCESS BY THIRD PARTIES TO YOUR PERSONAL INFORMATION
In order to provide you with the right to access and change personal information (clause 11), we must transfer your personal information to recipients within the country or in other countries in accordance with the following conditions:
a. In order to provide you with the best level of services, we may transfer your personal information and provide access to it to authorized employees and partners of IP Perepelitsyna Lyudmila Ivanovna, including:
· Maintenance personnel.
· Employees of the Information Technology Department.
· Commercial partners and marketing services.
· Medical services (if necessary).
· Legal services (if necessary).
· Employees of the MAYAK Apart-Hotel who have the right to access certain categories of personal data.
b. We may share your personal information with third parties (service providers and partners) to provide you with their services and improve the quality of service at our Hotel, for example:
· External service providers: information technology contractors, international call centers, banks, credit card issuers, independent lawyers, shippers, printing houses.
· Commercial partners: if you have not received any other requests from the personal data protection department, IP Lyudmila Ivanovna Perepelitsyna can supplement your client profile by providing certain personal information to preferred commercial partners. In this case, trusted third parties can verify, analyze and apply certain processing tools to your information. Such data processing will allow IP Perepelitsyna Lyudmila Ivanovna and privileged contractual partners to determine your interests and complement your client profile, which will allow us to send you personalized offers.
· c. We may also provide your personal information to local authorities if required by the legislation of the Russian Federation or if necessary for an investigation that is conducted within the framework of the Russian or international legislation.
8. ENSURING SECURITY
IP Perepelitsyna Lyudmila Ivanovna takes appropriate technical and organizational measures in accordance with applicable legal requirements to protect your personal information from accidental loss or intentional unlawful destruction, accidental alteration or loss, as well as unlawful disclosure and access to unauthorized persons. At the moment, we are taking technical measures such as the use of firewalls, and organizational measures such as the use of an identifier and password system, physical protection, etc.
When you provide your credit card information when making a reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of the transaction.
9. ФАЙЛЫ COOKIE
Apart-hotel MAYAK uses cookies and other data tracking tools on the website for online booking https://hotelmayak.com,
In accordance with this Policy, you can at any time express a desire to save our data tracking tools to your device or delete them from it.
Why do I need a Cookie Policy?
Apart-hotel MAYAK has created this Policy in order to provide you with the necessary information and ensure transparency of our actions. You will learn from it:
· About what information is processed when viewing the website of the Apart-hotel "MAYAK" and for what purpose we process it.
· What rights you have in relation to cookies and other data tracking tools used by the MAYAK Apart-Hotel.
What is a cookie?
Cookies and other similar tools are small pieces of information that are used by the server to exchange status data with the user's browser.
The status data may contain information about the session ID, language, and expiration date, information from the response fields, and other information.
This data is stored in cookies when the user browses the website.
There are several types of cookies:
· Session cookies (deleted as soon as you exit the browser or leave the website).
· Persistent cookies (remain on your device until they expire or you delete them in your browser settings).
Why do we use cookies?
We use cookies and other data tracking tools mainly for the following purposes:
Cookies are required to view the website of the Apart-hotel "MAYAK" and access all their functions. In particular, they are used to:
· Authenticate website visitors, as well as ensure their security and proper operation of the authentication module.
· Optimize the site for users and simplify working with it (in particular, by defining "technical routes").
· Store information about the cookie banner, which is visible to visitors when they are asked to accept the terms of use of cookies on their device and continue browsing the website.
· Apply security measures (for example, in cases where we ask you to re-enter your username and password after a while in order to access the content or service; or in order to ensure the standard workflows of the MAYAK Apart-Hotel website and make possible the operation of important functions such as performance tracking and errors, user session management, etc.).
Cookies used for technical functionality are designed to:
· Display the website of the MAYAK Apart-Hotel on your device in accordance with your preferences regarding language, currency, screen resolution, operating system used, configuration and settings for displaying web pages based on your device and location, etc.
· Store the information that you enter on the website of the MAYAK Apart-Hotel to simplify your subsequent sessions with the site (this includes displaying the first and last name of the visitor, if he has an account).
· Provide faster access to personal pages by saving your credentials or previously specified information.
Cookies for tracking the actions of visitors are created to make it easier for you to work with the site. With their help, we analyze your actions on the website of the MAYAK Apart-Hotel (for example, we receive information about the most visited pages, used applications, etc.). To improve the quality of our services, we may use these cookies to collect statistics and check different ways of displaying information.
Marketing cookies allow (i) to offer you relevant advertising content (best deals, other directions, etc.) based on your interests, the way you work with the site, preferences and other factors, as well as (ii) to reduce the number of ad impressions.
Affiliate cookies allow you to determine from which website the visitor was redirected to the website of the MAYAK Apart-Hotel.
Third-party cookies from social networks allow you to share your opinion about the website of the MAYAK Apart-Hotel on social networks. We are talking about buttons such as "Share" and "Like".
Social media applications hosted on the website of the MAYAK Apart-Hotel may in some cases allow social networks to identify you, even if you did not click on the button when visiting the site. The social network tracks your movements on the website of the MAYAK Apart-hotel when your account in it is active on the device during an open session and you are on our site at the same time.
We recommend that you familiarize yourself with the rules of these social networks. From them, you can find out how they use the information they collect about browsing the site (for example, whether they use it for advertising purposes), as well as how to change the privacy settings of social networks, in particular, set up your user accounts for each of these networks.
Approval.
Some cookies can only be saved with your permission. In addition, when a visitor visits the website of the MAYAK Apart-Hotel for the first time, we ask him for permission to save certain cookies and do not save them without his consent.
On the main page of the website of the MAYAK Apart-Hotel LLC there is an information banner stating that by continuing to browse, you agree that certain cookies will be stored on your device.
Having given your consent, you can revoke it at any time using one of the methods listed in the section "Deleting and/or blocking cookies".
Deleting and/or blocking cookies.
Cookies and other data tracking tools can be deleted through the browser settings.
Most browsers accept cookies by default, but you can change their settings and choose one of the following options: always accept all cookies, always block cookies, or accept cookies only from some senders.
In addition, you can choose the mode in which for each new type of cookie you will receive a request about whether you want to accept them. You can also use your browser settings to periodically delete cookies from your device. If you want to delete cookies from a device that has multiple browsers installed, don't forget to do so in all of them.
The way you set your cookie preferences depends on your browser. Detailed information about this is provided in the reference articles:
· For Internet Explorer™ users: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
· For Safari™ users: http://www.apple.com/legal/privacy/en-ww/cookies
· For Chrome users: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&amp...
· For Firefox users: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
· For Opera users: http://help.opera.com/Windows/10.20/en/cookies.html
You can change the settings for storing cookies in your browser at any time.
If you have allowed cookies to be saved, they can be placed in a dedicated temporary directory on the device. These cookies are only open to those websites that have created them.
If you want, you can block cookies. In this case, some functions and pages of the website of the Apart-hotel "MAYAK" will become unavailable. It is your responsibility to block cookies.
10. DATA STORAGE
We will only store your personal information for the time necessary for the purposes specified in this Policy or in accordance with applicable law.
11. ACCESS AND MODIFICATION
You have the right to access your personal information collected by IP Perepelitsyna Lyudmila Ivanovna, as well as the right to change it in accordance with applicable legal requirements.
You can also exercise your right to object to the use of your personal information, for which you will need to send an email to the address below.
If you encounter difficulties in exercising your rights, contact the Personal Data Protection Department of the MAYAK Apart-Hotel directly by sending an email to info@hotelmayak.com or at the address below:
1 Lenin Street, Sortavala, Republic of Karelia, Russian Federation.
In the interests of protecting confidentiality and personal information, we will need to establish your identity before responding to your request. We may ask you to send along with your request a copy of an official identification document, such as a driver's license or passport.
If your personal information is incorrect, incomplete, or outdated, send the appropriate corrections to the Personal data Protection Department, whose contact details are listed above.
All requests will be reviewed as soon as possible and in accordance with the requirements of the applicable law.
You can also exercise your rights with respect to personal data that is stored and processed by the MAYAK Apart-Hotel (Management Company - IP Perepelitsyna Lyudmila Ivanovna) during your stay. To do this, you must contact the Apart-hotel directly.
12. UPDATES
We may change this Policy from time to time, so we recommend that you review it regularly, especially when booking rooms at our Apart-hotel.
13. QUESTIONS
For all questions regarding the Personal Information Security Policy at the MAYAK Apart-Hotel, please contact the Personal Data Protection Department (item 11).
RULES OF ACCOMMODATION
PLEASE READ THE RULES OF ACCOMMODATION AND PAYMENT:
- Guests are accommodated according to booking requests and direct check-in.
- Payment for any services is accepted only by the on-duty administrator of the hotel, according to the approved tariffs.
- Check-in time is 14:00, check-out time is 12:00 local time.
- Prepayment is made in the amount of the first night of stay, or in the amount of the entire cost of accommodation.
- If you cancel your reservation less than 24 hours before check-in time, the cost of the first day will be deducted.
- If the terms of stay change, the guest must notify the hotel administrator at least one day in advance.
- At the end of the stay, the guest is obliged to vacate the room. Persons wishing to extend their stay at the hotel inform the administrator no later than 24 hours before the end of their stay. If there are no available rooms, the extension of the stay may be refused.
- There is no charge for hotel accommodation for children under the age of 3 years, provided they are accommodated with their parents (guardians) in the same room without providing a separate bed in the room and breakfast.
- Upon check-out, the maid accepts the condition of the room.
- Self-check-in is organized at the hotel. On the day of check-in, the guest is informed of the code for the mini-safe, which is located next to the front door of the room, it contains the room key. Upon leaving the hotel, the guest returns the key back to the mini-safe. In case of loss of the key, the guest pays the fine in accordance with the current price list.
- Pets are not allowed.
- The hotel administration is not responsible for valuables left in the room.
- The hotel administration has the right to charge guests a fine for loss and damage to the property of the hotel.
- For the rest, which is not provided for by these Rules, the hotel and the client are guided by the current legislation.
OFFER
AN OFFER TO CONCLUDE A CONTRACT FOR THE PROVISION OF ACCOMMODATION AND CATERING SERVICES ON THE TERRITORY OF THE MAYAK HOTEL.
By this agreement, IP Perepelitsyna Lyudmila Ivanovna, hereinafter referred to as the "Hotel", as of the date of this offer, owning and managing the Mayak apart-hotel (hereinafter referred to as the "Hotel"), represented by the head of Perepelitsyna Lyudmila Ivanovna, acting on the basis of a certificate of state registration as an individual entrepreneur dated 12/10/2013, invites any person to conclude a contract for the provision of accommodation and catering services on the territory of the Hotel on the terms set out in this offer.
The acceptance of this offer is the payment for accommodation and catering services on the territory of the Hotel when booking them on the Hotel's website (hotelmayak.com ). The person who made such a payment is considered to have accepted this offer. An agreement for the provision of accommodation and catering services on the territory of the Hotel on the terms specified in this offer (hereinafter referred to as the "Agreement") is considered concluded between the Hotel and the person who accepted this offer (hereinafter referred to as the "Customer"), acquiring the rights and obligations of the Customer under the specified Agreement, from the date of acceptance of this offer.
1. SUBJECT OF THE AGREEMENT
1.1. The Hotel provides, and the Customer accepts and pays for, in accordance with the procedure and on the terms provided for in the Agreement, accommodation and catering services for the Customer and/or the Customer's Guests (hereinafter referred to as "Guests") on the territory of the Hotel (hereinafter referred to as "Services").1.2. For transactions made with third parties, the Customer acquires rights and becomes obligated.
1.3. The Customer attracts Guests to the Hotel at his own expense. The Hotel provides the Customer, at the request of the latter, with the materials necessary to create a Hotel advertisement in digital format, which are sent to the Customer by e-mail.
1.4. The Customer is obliged to inform the Guests about the "Rules for the provision of hotel services at the MAYAK Hotel" posted on the official website of the Hotel, about prices, procedures and payment terms for the Services purchased.
1.5. In order to promote the Hotel on the Internet, the Customer has the right to use exclusively the information provided by the Hotel in accordance with the Agreement and posted on the official website of the Hotel. The specified information may include: photographs, video, text materials, brochures.
1.6. All prices indicated on the official website of the Hotel, as well as in other official sources of the Hotel, unless otherwise provided by the Agreement and Annexes to the Agreement, are indicated in Russian rubles and include VAT in accordance with the current legislation of the Russian Federation.
1.7. The cost of an additional breakfast is paid according to the rates available on the official website of the Hotel (hotelmayak.com ).
1.8. The Hotel reserves the right not to provide the possibility of booking Accommodation Services at high occupancy, as well as on days of major city and international events.
1.9. The Hotel reserves the right to unilaterally change the prices of its Services in case of significant changes in exchange rates, as well as in case of other unforeseen circumstances (increase in tax payments, Hotel maintenance costs, etc.) The prices indicated in previously confirmed bookings do not change.
1.10. The Customer undertakes to comply with price parity and provide current prices for Hotel Services to Guests in accordance with the prices published on the official website of the Hotel.
1.11. By concluding the Agreement, the Customer confirms receipt from the Hotel of valid, reliable information about the requirements, conditions, restrictions imposed on his part when providing Services, as well as from other organizations and institutions involved in the provision of Services, as well as about the procedure and Rules for providing hotel Services by the Hotel.
2. TERMS OF PAYMENT FOR SERVICES
2.1. Payment for Services is made in the amount and in the manner provided for by the relevant booking conditions indicated on the Hotel's website (hotelmayak.com2.2. If the non-cash payment is not credited to the Hotel account, the Hotel has the right, at its discretion, to cancel the reservation or charge the Guest directly upon arrival at the Hotel.
2.3. If there is a debt owed by the Customer to the Hotel, the Hotel has the right to use any funds received from the Customer to repay the debt in the order in which it arises, regardless of the purpose of the corresponding payment.
2.4. The Customer assumes all costs of carrying out banking operations when transferring funds.
2.5. The Parties acknowledge and confirm that the Services are recognized by the Customer as properly rendered when the Services have been provided to the Customer and/or the Customer's Guest in full in accordance with the booking conditions.
3. ROOM RESERVATIONS
3.1. Reservations are made on the Hotel's website (hotelmayak.com).3.2. When booking, the Customer must specify, including the first and last name of the Customer's Guest, the number and categories of rooms for each Guest, check-in and check-out dates, including information about early and/or late check-out, the Customer's email address.
3.3. If the number of rooms with check-in on one date exceeds 8 in the Customer's requests, the Hotel has the right to consider such a booking as a group one. The prices for group bookings and other conditions are agreed by the parties separately for each group, while reservations created by the Customer or the Customer's Guests are canceled unilaterally by the Hotel with prior notification to the Customer by e-mail.
3.4. The Customer and/or the Customer's Guests, if they are foreign citizens, must have documents confirming their right to stay in the territory of the Russian Federation upon arrival at the Hotel. Otherwise, the Hotel has the right to refuse to accommodate the Customer and/or Guests.
3.5. The Customer provides the Hotel with information about any changes (dates of arrival or departure, method of payment for the reservation, name and surname of the Guest, composition of the guests, room category, etc.) or cancellation of previously booked Services only in writing within 1 (one) calendar day from the date of such change.
3.6. The Customer undertakes to provide the Guest with a printed or electronic version of the booking confirmation with mandatory indication of the name and address of the Hotel, the name and surname of the Customer's Guest, the number and categories of rooms for each Guest, the date of arrival and departure, including information about early and/or late check-out, a list of Services that the Customer undertakes to pay, and a list of services that the Guest pays for, if any.
3.7. The Hotel has the right to refuse to provide Services and accommodation to the Customer and/or Guest in the absence of a booking confirmation or due to incorrect information in the booking confirmation.
4. CANCELLATION OF THE RESERVATION
4.1. Cancellation of the reservation is carried out in accordance with the procedure and in accordance with the booking conditions indicated on the Hotel's website (hotelmayak.com ) and/or in the booking confirmation.4.2. In case of cancellation of the reservation less than 24 hours before the date of arrival or no-show of the Customer and/or Guest, the Customer undertakes to pay the cost of the first night of the room.
The non-arrival of the Customer and/or Guest within the meaning of the Agreement means cases in which the Customer and/or Guest with a guaranteed reservation, without prior written notification of cancellation, does not check into the Hotel before the check-out time of the day following the day of scheduled arrival.
4.3. The payment provided for in clause 4.2 of the Agreement is made by the Customer if the booking has been guaranteed by the Customer. If the reservation was guaranteed by the Guest's bank card, payment will be charged from the Guest's bank card indicated at the time of booking.
5. RESPONSIBILITY OF THE PARTIES
5.1. The Parties are responsible for non-fulfillment or improper fulfillment of their obligations under the Agreement in accordance with the current legislation of the Russian Federation.5.2. The Parties are not responsible for non–fulfillment of the terms of the Agreement if this happened due to force majeure (force majeure). The Parties shall notify each other of the occurrence of such circumstances within 3 (three) calendar days from the date of their occurrence. This circumstance must be confirmed by a document issued by the competent authority.
5.3. The material damage caused to the Hotel by the Customer and/or the Guest is compensated by the guilty persons on the basis of Acts in accordance with the established procedure. The Hotel has the right to contact the Customer with a request to assist in the elimination of material damage caused by the Guest. The Customer guarantees that the Customer and/or Guests will familiarize themselves with and comply with the Rules for the provision of Hotel Services posted on the official website of the Hotel (hotelmayak.com ).
6. ADDITIONAL EXPENSES
6.1. All services that are not included in the relevant tariff booked by the Customer for services rendered during his stay or the Customer's Guest's stay at the Hotel must be paid by the Customer and/or the Guest upon departure from the Hotel, unless otherwise specified in the booking conditions posted on the Hotel's website (hotelmayak.com ).6.2. If the Customer's Guest did not leave a sufficient guarantee of additional costs and after the Guest's departure the services provided to him by the Hotel remained unpaid, the Customer, at the request of the Hotel, undertakes to assist the latter in receiving the payment due from the Guest in all lawful and reasonable ways.
7. COMPLIANCE WITH THE LAWS
7.1. The Customer undertakes to comply with all applicable regulations of the Russian Federation, including anti-terrorism and anti-corruption laws, anti-money laundering laws and regulations, fire safety rules and sanitary standards. The Customer agrees to cooperate with the Hotel and the relevant government authorities of the Russian Federation to ensure that their Guests comply with applicable regulations.8. CONFIDENTIALITY
8.1. The Parties undertake to ensure the confidentiality of any information relating to the subject matter of the Agreement, its terms, the course of execution and the results obtained and not to disclose this information without the consent of the other Party, except in cases where the provision of such information to government agencies is expressly provided for by the legislation of the Russian Federation.8.2. The Customer guarantees compliance with the provisions of the legislation of the Russian Federation in the execution of the Contract, including the legislation on personal data. When sending personal data to the Hotel, the Customer guarantees the legality of receiving such personal data, as well as obtaining all necessary consents of personal data subjects to the processing of their personal data.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
9.1. In all other matters that are not provided for in the Agreement, the Parties will be guided by the current legislation of the Russian Federation.9.2. The Parties undertake to make every effort to resolve disputes arising during the conclusion and execution of the Agreement through negotiations and in a pre-trial claim procedure. The deadline for responding to a claim from one of the Parties is 15 (fifteen) calendar days from the date of its receipt by the other Party. Compliance with the claim procedure is mandatory. In case of failure to reach agreement in a pre-trial procedure, the dispute is referred to the court for resolution, in accordance with the requirements of the legislation of the Russian Federation.
10. TERM OF THE AGREEMENT
10.1. The Agreement comes into force from the date of acceptance of this offer and is valid for the full fulfillment by the Parties of their obligations.REQUISITES
Actual address: 1 Lenin Street, Sortavala, Republic of Karelia, Russian Federation
Email: info@hotelmayak.com
Phone: +7 931 109 62 62
Requisites:
IP Perepelitsyna Lyudmila Ivanovna
INN: 591607465000
OGRNIP: 313784734400421
Legal address: 190005, St. Petersburg, ext.ter.g. Izmailovskoye municipal district, Egorova str., 25, letter A, sq. 75
R/s: 40802810925000016529
Bank: KARELIAN BRANCH N8628 OF SBERBANK PJSC
BIC: 048602673
Correspondent account: 30101810600000000673
Email: info@hotelmayak.com
Phone: +7 931 109 62 62
Requisites:
IP Perepelitsyna Lyudmila Ivanovna
INN: 591607465000
OGRNIP: 313784734400421
Legal address: 190005, St. Petersburg, ext.ter.g. Izmailovskoye municipal district, Egorova str., 25, letter A, sq. 75
R/s: 40802810925000016529
Bank: KARELIAN BRANCH N8628 OF SBERBANK PJSC
BIC: 048602673
Correspondent account: 30101810600000000673
CONACTS
Address:
Republic of Karelia, Sortavala, Lenin str., 1
Phone:
+7 931 109 62 62
Mail:
info@hotelmayak.com
Republic of Karelia, Sortavala, Lenin str., 1
Phone:
+7 931 109 62 62
Mail:
info@hotelmayak.com
SUBSCRIBE TO THE NEWSLETTER
Weather for the Following Location: Сортавала на карте
LEGAL INFORMATION
PRIVACY POLICY
1. THE OBLIGATION OF IP PEREPELITSYNA LYUDMILA IVANOVNA – THE MANAGEMENT COMPANY OF THE APART-HOTEL "MAYAK" TO PROTECT PERSONAL INFORMATION
We really appreciate working with you, so our priority is to ensure that you have an exceptionally pleasant stay at our Apart-hotel "MAYAK".
It is also important for us that you have full confidence in us in all respects.
Realizing that we must meet your expectations, we have created a Policy to ensure the security of personal information for our guests.
Personal information is any information that we collect and register in a format that allows us to identify your identity directly (for example, name) or indirectly (for example, phone number).
The Personal Information Security Policy sets out our obligations to you, describes the ways and purposes of using your personal information, as well as the basic principles and rules for its protection.
Before you provide us with this information, we recommend that you read this document.
By accepting the provisions of this document, you thus agree to the Policy of ensuring the security of personal information of guests of the MAYAK Apart-Hotel.
2. BASIC PRINCIPLES AND RULES
The basic principles and rules for ensuring the security of personal information in force at the MAYAK Apart-Hotel:
· Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.
· Legality. We undertake to collect and process your personal information only for the purposes specified in this Policy.
· Relevance and accuracy. We undertake to collect only the personal information that is necessary in accordance with the provisions of the legislation of the Russian Federation. We are committed to taking all reasonable measures to ensure that the personal information we hold is accurate and up-to-date.
· Storage. We undertake to store your personal information for the period necessary for its processing in accordance with the provisions of the legislation of the Russian Federation.
· Access, correction and objections. You can check, change, correct or delete your personal information, in particular in order to opt out of receiving messages about sales and promotions. Detailed information about the department to be contacted in this case is listed below in the article "Access and modification".
· Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from misuse, disclosure and access to unauthorized persons.
· Confidentiality. We may transfer your personal information within the limits of IP Perepelitsyna Lyudmila Ivanovna or to third parties (for example, business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.
If you have any questions related to the principles of ensuring the security of personal information in IP Perepelitsyna Lyudmila Ivanovna, contact the personal data protection department, whose contact details are indicated in the article "Access and modification".
3. SCOPE OF THE PERSONAL INFORMATION SECURITY POLICY
This Policy applies to:
· Any processing of personal information carried out in IP Perepelitsyna Lyudmila Ivanovna.
· Any booking sites of IP Perepelitsyna Lyudmila Ivanovna.
IP Perepelitsyna Lyudmila Ivanovna will do everything possible to comply with the principles described in this Policy.
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
We may ask you, as a client of the MAYAK Apart-Hotel, to provide information about you and/or your family members, namely:
· Contact information (last name, first name, phone number, e-mail address)
· Personal information (date of birth, citizenship)
· Information about your children (names, dates of birth, age)
· Your bank card number (for transactions and reservations)
· Your arrival and departure dates
· Your preferences and interests (for example, whether you prefer smoking or non-smoking rooms, preferred floor, type of bed, preferred newspapers and magazines, interests in sports and culture)
· Questions and comments that you have on time or after your stay at the MAYAK Apart-Hotel.
The information we collect about children under the age of 18 is limited to their name, nationality and date of birth, and only adults can provide this information to us. We would appreciate it if you would make sure that your children do not provide us with personal information without your permission, in particular via the Internet. If you believe that your child has given us personal information, please inform the Personal Data Protection Department (clause 11) so that we can delete them.
We intentionally do not collect confidential information such as race and ethnicity, political beliefs, religious and philosophical views, trade union membership, health information and sexual orientation.
5. IN WHAT CASES DO WE COLLECT PERSONAL INFORMATION?
We may collect personal information in a number of cases, including the following:
· Activities related to staying at the MAYAK Apart-Hotel:
· Room reservation
· Check-in/check-out and payment
· Ordering food/drinks at the hotel restaurant during your stay
· Inquiries, complaints and/or disputes.
· Participation in promotions and events:
· Registration in the loyalty program
· Participation in customer surveys
· Participation in competitions
· Subscribe to the newsletter to receive offers or promotions by email.
· Transfer of information from third parties:
· Tour operators, travel agencies, GDS booking systems, etc.
· Online activities:
· Connecting to the website hotelmayak.com (IP address, cookies)
· Filling out online forms (online booking, online chat, participation in surveys, visiting the pages of the MAYAK Apart-hotel on social networks, means of logging into various networks, for example, logging in using Facebook, etc.).
6. FOR WHAT PURPOSES DO WE COLLECT PERSONAL INFORMATION?
We collect personal information for the following purposes:
· To fulfill our obligations to clients of IP Perepelitsyna Lyudmila Ivanovna.
· To manage room bookings and accommodation requests:
· To create and store legal documents in accordance with accounting standards.
· To ensure your stay at the MAYAK Apart-Hotel:
· To track the use of services (restaurants, laundry services, etc.).
· To provide access to the rooms of the MAYAK Apart-hotel
· To create a list of clients whose behavior during their stay at the MAYAK Apart-hotel was inappropriate (aggressive and anti-social behavior, non-compliance with the conditions of stay at the hotel, non-compliance with security rules, theft, damage to hotel staff and/or its guests, intentional damage to hotel property or violations when paying for services).
· To improve the quality of our services, in particular:
· To process your personal information when creating marketing programs for customers in order to carry out marketing activities, promote brands and better understand your needs and wishes.
· To improve products and services according to your requirements.
· To personalize the commercial offers and marketing communications that we will send to you.
· To inform you about special offers and all new services.
· To regulate relations with customers before, during and after their stay at the Hotel:
· To manage the loyalty program.
· To provide information necessary for the formation of a customer database.
· To carry out segmentation operations based on the booking history and the customer's preferences when choosing places to travel, in order to send personalized messages.
· To predict and evaluate the further behavior of the client.
· For compiling statistics and commercial calculations, as well as for reporting.
· To understand and manage the preferences of new or regular customers.
· To send out news, information about promotions, offers of travel, hotel and other services from partners of the Apart-hotel "MAYAK", as well as to contact customers by phone.
· To manage unsubscribe requests for news, promotions, travel offers and quality of service surveys.
· To take into account the client's use of the right to object.
· To use special telephone services in order to search for a client staying at the MAYAK Apart-Hotel in the event of an alarming event (natural disaster, terrorist attack, etc.).
· To verify, analyze and apply special tools to the information collected about you during booking or during your stay at the hotel in order to establish your interests and create your characterization as a customer of the Hotel in order to send you personalized offers.
· To improve the quality of the services of the Apart-hotel "MAYAK", in particular:
· To conduct surveys and analyze the questionnaires and comments received from clients.
· To work with complaints and claims.
· To inform you about the benefits of our loyalty program.
-To generate management reports on key indicators (workload, income, average room rate, etc.);
-To comply with the requirements of the legislation of the Russian Federation, in particular Article 5 of the Law of the Russian Federation dated 06/25/1993 No. 5242-1 "On the right of citizens of the Russian Federation to freedom of movement, choice of place of stay and residence within the Russian Federation";
-To exercise the rights and legitimate interests of the Hotel or third parties, including dispute resolution.
7. CONDITIONS FOR OBTAINING ACCESS BY THIRD PARTIES TO YOUR PERSONAL INFORMATION
In order to provide you with the right to access and change personal information (clause 11), we must transfer your personal information to recipients within the country or in other countries in accordance with the following conditions:
a. In order to provide you with the best level of services, we may transfer your personal information and provide access to it to authorized employees and partners of IP Perepelitsyna Lyudmila Ivanovna, including:
· Maintenance personnel.
· Employees of the Information Technology Department.
· Commercial partners and marketing services.
· Medical services (if necessary).
· Legal services (if necessary).
· Employees of the MAYAK Apart-Hotel who have the right to access certain categories of personal data.
b. We may share your personal information with third parties (service providers and partners) to provide you with their services and improve the quality of service at our Hotel, for example:
· External service providers: information technology contractors, international call centers, banks, credit card issuers, independent lawyers, shippers, printing houses.
· Commercial partners: if you have not received any other requests from the personal data protection department, IP Lyudmila Ivanovna Perepelitsyna can supplement your client profile by providing certain personal information to preferred commercial partners. In this case, trusted third parties can verify, analyze and apply certain processing tools to your information. Such data processing will allow IP Perepelitsyna Lyudmila Ivanovna and privileged contractual partners to determine your interests and complement your client profile, which will allow us to send you personalized offers.
· c. We may also provide your personal information to local authorities if required by the legislation of the Russian Federation or if necessary for an investigation that is conducted within the framework of the Russian or international legislation.
8. ENSURING SECURITY
IP Perepelitsyna Lyudmila Ivanovna takes appropriate technical and organizational measures in accordance with applicable legal requirements to protect your personal information from accidental loss or intentional unlawful destruction, accidental alteration or loss, as well as unlawful disclosure and access to unauthorized persons. At the moment, we are taking technical measures such as the use of firewalls, and organizational measures such as the use of an identifier and password system, physical protection, etc.
When you provide your credit card information when making a reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of the transaction.
9. COOKIES
Apart-hotel MAYAK uses cookies and other data tracking tools on the website for online booking https://hotelmayak.com,
In accordance with this Policy, you can at any time express a desire to save our data tracking tools to your device or delete them from it.
Why do I need a Cookie Policy?
Apart-hotel MAYAK has created this Policy in order to provide you with the necessary information and ensure transparency of our actions. You will learn from it:
· About what information is processed when viewing the website of the Apart-hotel "MAYAK" and for what purpose we process it.
· What rights you have in relation to cookies and other data tracking tools used by the MAYAK Apart-Hotel.
What is a cookie?
Cookies and other similar tools are small pieces of information that are used by the server to exchange status data with the user's browser.
The status data may contain information about the session ID, language, and expiration date, information from the response fields, and other information.
This data is stored in cookies when the user browses the website.
There are several types of cookies:
· Session cookies (deleted as soon as you exit the browser or leave the website).
· Persistent cookies (remain on your device until they expire or you delete them in your browser settings).
Why do we use cookies?
We use cookies and other data tracking tools mainly for the following purposes:
Cookies are required to view the website of the Apart-hotel "MAYAK" and access all their functions. In particular, they are used to:
· Authenticate website visitors, as well as ensure their security and proper operation of the authentication module.
· Optimize the site for users and simplify working with it (in particular, by defining "technical routes").
· Store information about the cookie banner, which is visible to visitors when they are asked to accept the terms of use of cookies on their device and continue browsing the website.
· Apply security measures (for example, in cases where we ask you to re-enter your username and password after a while in order to access the content or service; or in order to ensure the standard workflows of the MAYAK Apart-Hotel website and make possible the operation of important functions such as performance tracking and errors, user session management, etc.).
Cookies used for technical functionality are designed to:
· Display the website of the MAYAK Apart-Hotel on your device in accordance with your preferences regarding language, currency, screen resolution, operating system used, configuration and settings for displaying web pages based on your device and location, etc.
· Store the information that you enter on the website of the MAYAK Apart-Hotel to simplify your subsequent sessions with the site (this includes displaying the first and last name of the visitor, if he has an account).
· Provide faster access to personal pages by saving your credentials or previously specified information.
Cookies for tracking the actions of visitors are created to make it easier for you to work with the site. With their help, we analyze your actions on the website of the MAYAK Apart-Hotel (for example, we receive information about the most visited pages, used applications, etc.). To improve the quality of our services, we may use these cookies to collect statistics and check different ways of displaying information.
Marketing cookies allow (i) to offer you relevant advertising content (best deals, other directions, etc.) based on your interests, the way you work with the site, preferences and other factors, as well as (ii) to reduce the number of ad impressions.
Affiliate cookies allow you to determine from which website the visitor was redirected to the website of the MAYAK Apart-Hotel.
Third-party cookies from social networks allow you to share your opinion about the website of the MAYAK Apart-Hotel on social networks. We are talking about buttons such as "Share" and "Like".
Social media applications hosted on the website of the MAYAK Apart-Hotel may in some cases allow social networks to identify you, even if you did not click on the button when visiting the site. The social network tracks your movements on the website of the MAYAK Apart-hotel when your account in it is active on the device during an open session and you are on our site at the same time.
We recommend that you familiarize yourself with the rules of these social networks. From them, you can find out how they use the information they collect about browsing the site (for example, whether they use it for advertising purposes), as well as how to change the privacy settings of social networks, in particular, set up your user accounts for each of these networks.
Approval.
Some cookies can only be saved with your permission. In addition, when a visitor visits the website of the MAYAK Apart-Hotel for the first time, we ask him for permission to save certain cookies and do not save them without his consent.
On the main page of the website of the MAYAK Apart-Hotel LLC there is an information banner stating that by continuing to browse, you agree that certain cookies will be stored on your device.
Having given your consent, you can revoke it at any time using one of the methods listed in the section "Deleting and/or blocking cookies".
Deleting and/or blocking cookies.
Cookies and other data tracking tools can be deleted through the browser settings.
Most browsers accept cookies by default, but you can change their settings and choose one of the following options: always accept all cookies, always block cookies, or accept cookies only from some senders.
In addition, you can choose the mode in which for each new type of cookie you will receive a request about whether you want to accept them. You can also use your browser settings to periodically delete cookies from your device. If you want to delete cookies from a device that has multiple browsers installed, don't forget to do so in all of them.
The way you set your cookie preferences depends on your browser. Detailed information about this is provided in the reference articles:
· For Internet Explorer™ users: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
· For Safari™ users: http://www.apple.com/legal/privacy/en-ww/cookies
· For Chrome users: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&amp...
· For Firefox users: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
· For Opera users: http://help.opera.com/Windows/10.20/en/cookies.html
You can change the settings for storing cookies in your browser at any time.
If you have allowed cookies to be saved, they can be placed in a dedicated temporary directory on the device. These cookies are only open to those websites that have created them.
If you want, you can block cookies. In this case, some functions and pages of the website of the Apart-hotel "MAYAK" will become unavailable. It is your responsibility to block cookies.
10. DATA STORAGE
We will only store your personal information for the time necessary for the purposes specified in this Policy or in accordance with applicable law.
11. ACCESS AND MODIFICATION
You have the right to access your personal information collected by IP Perepelitsyna Lyudmila Ivanovna, as well as the right to change it in accordance with applicable legal requirements.
You can also exercise your right to object to the use of your personal information, for which you will need to send an email to the address below.
If you encounter difficulties in exercising your rights, contact the Personal Data Protection Department of the MAYAK Apart-Hotel directly by sending an email to info@hotelmayak.com or at the address below:
1 Lenin Street, Sortavala, Republic of Karelia, Russian Federation.
In the interests of protecting confidentiality and personal information, we will need to establish your identity before responding to your request. We may ask you to send along with your request a copy of an official identification document, such as a driver's license or passport.
If your personal information is incorrect, incomplete, or outdated, send the appropriate corrections to the Personal data Protection Department, whose contact details are listed above.
All requests will be reviewed as soon as possible and in accordance with the requirements of the applicable law.
You can also exercise your rights with respect to personal data that is stored and processed by the MAYAK Apart-Hotel (Management Company - IP Perepelitsyna Lyudmila Ivanovna) during your stay. To do this, you must contact the Apart-hotel directly.
12. UPDATES
We may change this Policy from time to time, so we recommend that you review it regularly, especially when booking rooms at our Apart-hotel.
13. QUESTIONS
We really appreciate working with you, so our priority is to ensure that you have an exceptionally pleasant stay at our Apart-hotel "MAYAK".
It is also important for us that you have full confidence in us in all respects.
Realizing that we must meet your expectations, we have created a Policy to ensure the security of personal information for our guests.
Personal information is any information that we collect and register in a format that allows us to identify your identity directly (for example, name) or indirectly (for example, phone number).
The Personal Information Security Policy sets out our obligations to you, describes the ways and purposes of using your personal information, as well as the basic principles and rules for its protection.
Before you provide us with this information, we recommend that you read this document.
By accepting the provisions of this document, you thus agree to the Policy of ensuring the security of personal information of guests of the MAYAK Apart-Hotel.
2. BASIC PRINCIPLES AND RULES
The basic principles and rules for ensuring the security of personal information in force at the MAYAK Apart-Hotel:
· Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.
· Legality. We undertake to collect and process your personal information only for the purposes specified in this Policy.
· Relevance and accuracy. We undertake to collect only the personal information that is necessary in accordance with the provisions of the legislation of the Russian Federation. We are committed to taking all reasonable measures to ensure that the personal information we hold is accurate and up-to-date.
· Storage. We undertake to store your personal information for the period necessary for its processing in accordance with the provisions of the legislation of the Russian Federation.
· Access, correction and objections. You can check, change, correct or delete your personal information, in particular in order to opt out of receiving messages about sales and promotions. Detailed information about the department to be contacted in this case is listed below in the article "Access and modification".
· Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from misuse, disclosure and access to unauthorized persons.
· Confidentiality. We may transfer your personal information within the limits of IP Perepelitsyna Lyudmila Ivanovna or to third parties (for example, business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.
If you have any questions related to the principles of ensuring the security of personal information in IP Perepelitsyna Lyudmila Ivanovna, contact the personal data protection department, whose contact details are indicated in the article "Access and modification".
3. SCOPE OF THE PERSONAL INFORMATION SECURITY POLICY
This Policy applies to:
· Any processing of personal information carried out in IP Perepelitsyna Lyudmila Ivanovna.
· Any booking sites of IP Perepelitsyna Lyudmila Ivanovna.
IP Perepelitsyna Lyudmila Ivanovna will do everything possible to comply with the principles described in this Policy.
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
We may ask you, as a client of the MAYAK Apart-Hotel, to provide information about you and/or your family members, namely:
· Contact information (last name, first name, phone number, e-mail address)
· Personal information (date of birth, citizenship)
· Information about your children (names, dates of birth, age)
· Your bank card number (for transactions and reservations)
· Your arrival and departure dates
· Your preferences and interests (for example, whether you prefer smoking or non-smoking rooms, preferred floor, type of bed, preferred newspapers and magazines, interests in sports and culture)
· Questions and comments that you have on time or after your stay at the MAYAK Apart-Hotel.
The information we collect about children under the age of 18 is limited to their name, nationality and date of birth, and only adults can provide this information to us. We would appreciate it if you would make sure that your children do not provide us with personal information without your permission, in particular via the Internet. If you believe that your child has given us personal information, please inform the Personal Data Protection Department (clause 11) so that we can delete them.
We intentionally do not collect confidential information such as race and ethnicity, political beliefs, religious and philosophical views, trade union membership, health information and sexual orientation.
5. IN WHAT CASES DO WE COLLECT PERSONAL INFORMATION?
We may collect personal information in a number of cases, including the following:
· Activities related to staying at the MAYAK Apart-Hotel:
· Room reservation
· Check-in/check-out and payment
· Ordering food/drinks at the hotel restaurant during your stay
· Inquiries, complaints and/or disputes.
· Participation in promotions and events:
· Registration in the loyalty program
· Participation in customer surveys
· Participation in competitions
· Subscribe to the newsletter to receive offers or promotions by email.
· Transfer of information from third parties:
· Tour operators, travel agencies, GDS booking systems, etc.
· Online activities:
· Connecting to the website hotelmayak.com (IP address, cookies)
· Filling out online forms (online booking, online chat, participation in surveys, visiting the pages of the MAYAK Apart-hotel on social networks, means of logging into various networks, for example, logging in using Facebook, etc.).
6. FOR WHAT PURPOSES DO WE COLLECT PERSONAL INFORMATION?
We collect personal information for the following purposes:
· To fulfill our obligations to clients of IP Perepelitsyna Lyudmila Ivanovna.
· To manage room bookings and accommodation requests:
· To create and store legal documents in accordance with accounting standards.
· To ensure your stay at the MAYAK Apart-Hotel:
· To track the use of services (restaurants, laundry services, etc.).
· To provide access to the rooms of the MAYAK Apart-hotel
· To create a list of clients whose behavior during their stay at the MAYAK Apart-hotel was inappropriate (aggressive and anti-social behavior, non-compliance with the conditions of stay at the hotel, non-compliance with security rules, theft, damage to hotel staff and/or its guests, intentional damage to hotel property or violations when paying for services).
· To improve the quality of our services, in particular:
· To process your personal information when creating marketing programs for customers in order to carry out marketing activities, promote brands and better understand your needs and wishes.
· To improve products and services according to your requirements.
· To personalize the commercial offers and marketing communications that we will send to you.
· To inform you about special offers and all new services.
· To regulate relations with customers before, during and after their stay at the Hotel:
· To manage the loyalty program.
· To provide information necessary for the formation of a customer database.
· To carry out segmentation operations based on the booking history and the customer's preferences when choosing places to travel, in order to send personalized messages.
· To predict and evaluate the further behavior of the client.
· For compiling statistics and commercial calculations, as well as for reporting.
· To understand and manage the preferences of new or regular customers.
· To send out news, information about promotions, offers of travel, hotel and other services from partners of the Apart-hotel "MAYAK", as well as to contact customers by phone.
· To manage unsubscribe requests for news, promotions, travel offers and quality of service surveys.
· To take into account the client's use of the right to object.
· To use special telephone services in order to search for a client staying at the MAYAK Apart-Hotel in the event of an alarming event (natural disaster, terrorist attack, etc.).
· To verify, analyze and apply special tools to the information collected about you during booking or during your stay at the hotel in order to establish your interests and create your characterization as a customer of the Hotel in order to send you personalized offers.
· To improve the quality of the services of the Apart-hotel "MAYAK", in particular:
· To conduct surveys and analyze the questionnaires and comments received from clients.
· To work with complaints and claims.
· To inform you about the benefits of our loyalty program.
-To generate management reports on key indicators (workload, income, average room rate, etc.);
-To comply with the requirements of the legislation of the Russian Federation, in particular Article 5 of the Law of the Russian Federation dated 06/25/1993 No. 5242-1 "On the right of citizens of the Russian Federation to freedom of movement, choice of place of stay and residence within the Russian Federation";
-To exercise the rights and legitimate interests of the Hotel or third parties, including dispute resolution.
7. CONDITIONS FOR OBTAINING ACCESS BY THIRD PARTIES TO YOUR PERSONAL INFORMATION
In order to provide you with the right to access and change personal information (clause 11), we must transfer your personal information to recipients within the country or in other countries in accordance with the following conditions:
a. In order to provide you with the best level of services, we may transfer your personal information and provide access to it to authorized employees and partners of IP Perepelitsyna Lyudmila Ivanovna, including:
· Maintenance personnel.
· Employees of the Information Technology Department.
· Commercial partners and marketing services.
· Medical services (if necessary).
· Legal services (if necessary).
· Employees of the MAYAK Apart-Hotel who have the right to access certain categories of personal data.
b. We may share your personal information with third parties (service providers and partners) to provide you with their services and improve the quality of service at our Hotel, for example:
· External service providers: information technology contractors, international call centers, banks, credit card issuers, independent lawyers, shippers, printing houses.
· Commercial partners: if you have not received any other requests from the personal data protection department, IP Lyudmila Ivanovna Perepelitsyna can supplement your client profile by providing certain personal information to preferred commercial partners. In this case, trusted third parties can verify, analyze and apply certain processing tools to your information. Such data processing will allow IP Perepelitsyna Lyudmila Ivanovna and privileged contractual partners to determine your interests and complement your client profile, which will allow us to send you personalized offers.
· c. We may also provide your personal information to local authorities if required by the legislation of the Russian Federation or if necessary for an investigation that is conducted within the framework of the Russian or international legislation.
8. ENSURING SECURITY
IP Perepelitsyna Lyudmila Ivanovna takes appropriate technical and organizational measures in accordance with applicable legal requirements to protect your personal information from accidental loss or intentional unlawful destruction, accidental alteration or loss, as well as unlawful disclosure and access to unauthorized persons. At the moment, we are taking technical measures such as the use of firewalls, and organizational measures such as the use of an identifier and password system, physical protection, etc.
When you provide your credit card information when making a reservation, SSL (Secure Socket Layer) encryption technology is used to ensure the security of the transaction.
9. COOKIES
Apart-hotel MAYAK uses cookies and other data tracking tools on the website for online booking https://hotelmayak.com,
In accordance with this Policy, you can at any time express a desire to save our data tracking tools to your device or delete them from it.
Why do I need a Cookie Policy?
Apart-hotel MAYAK has created this Policy in order to provide you with the necessary information and ensure transparency of our actions. You will learn from it:
· About what information is processed when viewing the website of the Apart-hotel "MAYAK" and for what purpose we process it.
· What rights you have in relation to cookies and other data tracking tools used by the MAYAK Apart-Hotel.
What is a cookie?
Cookies and other similar tools are small pieces of information that are used by the server to exchange status data with the user's browser.
The status data may contain information about the session ID, language, and expiration date, information from the response fields, and other information.
This data is stored in cookies when the user browses the website.
There are several types of cookies:
· Session cookies (deleted as soon as you exit the browser or leave the website).
· Persistent cookies (remain on your device until they expire or you delete them in your browser settings).
Why do we use cookies?
We use cookies and other data tracking tools mainly for the following purposes:
Cookies are required to view the website of the Apart-hotel "MAYAK" and access all their functions. In particular, they are used to:
· Authenticate website visitors, as well as ensure their security and proper operation of the authentication module.
· Optimize the site for users and simplify working with it (in particular, by defining "technical routes").
· Store information about the cookie banner, which is visible to visitors when they are asked to accept the terms of use of cookies on their device and continue browsing the website.
· Apply security measures (for example, in cases where we ask you to re-enter your username and password after a while in order to access the content or service; or in order to ensure the standard workflows of the MAYAK Apart-Hotel website and make possible the operation of important functions such as performance tracking and errors, user session management, etc.).
Cookies used for technical functionality are designed to:
· Display the website of the MAYAK Apart-Hotel on your device in accordance with your preferences regarding language, currency, screen resolution, operating system used, configuration and settings for displaying web pages based on your device and location, etc.
· Store the information that you enter on the website of the MAYAK Apart-Hotel to simplify your subsequent sessions with the site (this includes displaying the first and last name of the visitor, if he has an account).
· Provide faster access to personal pages by saving your credentials or previously specified information.
Cookies for tracking the actions of visitors are created to make it easier for you to work with the site. With their help, we analyze your actions on the website of the MAYAK Apart-Hotel (for example, we receive information about the most visited pages, used applications, etc.). To improve the quality of our services, we may use these cookies to collect statistics and check different ways of displaying information.
Marketing cookies allow (i) to offer you relevant advertising content (best deals, other directions, etc.) based on your interests, the way you work with the site, preferences and other factors, as well as (ii) to reduce the number of ad impressions.
Affiliate cookies allow you to determine from which website the visitor was redirected to the website of the MAYAK Apart-Hotel.
Third-party cookies from social networks allow you to share your opinion about the website of the MAYAK Apart-Hotel on social networks. We are talking about buttons such as "Share" and "Like".
Social media applications hosted on the website of the MAYAK Apart-Hotel may in some cases allow social networks to identify you, even if you did not click on the button when visiting the site. The social network tracks your movements on the website of the MAYAK Apart-hotel when your account in it is active on the device during an open session and you are on our site at the same time.
We recommend that you familiarize yourself with the rules of these social networks. From them, you can find out how they use the information they collect about browsing the site (for example, whether they use it for advertising purposes), as well as how to change the privacy settings of social networks, in particular, set up your user accounts for each of these networks.
Approval.
Some cookies can only be saved with your permission. In addition, when a visitor visits the website of the MAYAK Apart-Hotel for the first time, we ask him for permission to save certain cookies and do not save them without his consent.
On the main page of the website of the MAYAK Apart-Hotel LLC there is an information banner stating that by continuing to browse, you agree that certain cookies will be stored on your device.
Having given your consent, you can revoke it at any time using one of the methods listed in the section "Deleting and/or blocking cookies".
Deleting and/or blocking cookies.
Cookies and other data tracking tools can be deleted through the browser settings.
Most browsers accept cookies by default, but you can change their settings and choose one of the following options: always accept all cookies, always block cookies, or accept cookies only from some senders.
In addition, you can choose the mode in which for each new type of cookie you will receive a request about whether you want to accept them. You can also use your browser settings to periodically delete cookies from your device. If you want to delete cookies from a device that has multiple browsers installed, don't forget to do so in all of them.
The way you set your cookie preferences depends on your browser. Detailed information about this is provided in the reference articles:
· For Internet Explorer™ users: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
· For Safari™ users: http://www.apple.com/legal/privacy/en-ww/cookies
· For Chrome users: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&amp...
· For Firefox users: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
· For Opera users: http://help.opera.com/Windows/10.20/en/cookies.html
You can change the settings for storing cookies in your browser at any time.
If you have allowed cookies to be saved, they can be placed in a dedicated temporary directory on the device. These cookies are only open to those websites that have created them.
If you want, you can block cookies. In this case, some functions and pages of the website of the Apart-hotel "MAYAK" will become unavailable. It is your responsibility to block cookies.
10. DATA STORAGE
We will only store your personal information for the time necessary for the purposes specified in this Policy or in accordance with applicable law.
11. ACCESS AND MODIFICATION
You have the right to access your personal information collected by IP Perepelitsyna Lyudmila Ivanovna, as well as the right to change it in accordance with applicable legal requirements.
You can also exercise your right to object to the use of your personal information, for which you will need to send an email to the address below.
If you encounter difficulties in exercising your rights, contact the Personal Data Protection Department of the MAYAK Apart-Hotel directly by sending an email to info@hotelmayak.com or at the address below:
1 Lenin Street, Sortavala, Republic of Karelia, Russian Federation.
In the interests of protecting confidentiality and personal information, we will need to establish your identity before responding to your request. We may ask you to send along with your request a copy of an official identification document, such as a driver's license or passport.
If your personal information is incorrect, incomplete, or outdated, send the appropriate corrections to the Personal data Protection Department, whose contact details are listed above.
All requests will be reviewed as soon as possible and in accordance with the requirements of the applicable law.
You can also exercise your rights with respect to personal data that is stored and processed by the MAYAK Apart-Hotel (Management Company - IP Perepelitsyna Lyudmila Ivanovna) during your stay. To do this, you must contact the Apart-hotel directly.
12. UPDATES
We may change this Policy from time to time, so we recommend that you review it regularly, especially when booking rooms at our Apart-hotel.
13. QUESTIONS
For all questions regarding the Personal Information Security Policy at the MAYAK Apart-Hotel, please contact the Personal Data Protection Department (item 11).
RULES OF ACCOMMODATION
PLEASE READ THE RULES OF ACCOMMODATION AND PAYMENT:
- Guests are accommodated according to booking requests and direct check-in.
- Payment for any services is accepted only by the on-duty administrator of the hotel, according to the approved tariffs.
- Check-in time is 14:00, check-out time is 12:00 local time.
- Prepayment is made in the amount of the first night of stay, or in the amount of the entire cost of accommodation.
- If you cancel your reservation less than 24 hours before check-in time, the cost of the first day will be deducted.
- If the terms of stay change, the guest must notify the hotel administrator at least one day in advance.
- At the end of the stay, the guest is obliged to vacate the room. Persons wishing to extend their stay at the hotel inform the administrator no later than 24 hours before the end of their stay. If there are no available rooms, the extension of the stay may be refused.
- There is no charge for hotel accommodation for children under the age of 3 years, provided they are accommodated with their parents (guardians) in the same room without providing a separate bed in the room and breakfast.
- Upon check-out, the maid accepts the condition of the room.
- Self-check-in is organized at the hotel. On the day of check-in, the guest is informed of the code for the mini-safe, which is located next to the front door of the room, it contains the room key. Upon leaving the hotel, the guest returns the key back to the mini-safe. In case of loss of the key, the guest pays the fine in accordance with the current price list.
- Pets are not allowed.
- The hotel administration is not responsible for valuables left in the room.
- The hotel administration has the right to charge guests a fine for loss and damage to the property of the hotel.
- For the rest, which is not provided for by these Rules, the hotel and the client are guided by the current legislation.
OFFER
AN OFFER TO CONCLUDE A CONTRACT FOR THE PROVISION OF ACCOMMODATION AND CATERING SERVICES ON THE TERRITORY OF THE MAYAK HOTEL.
By this agreement, IP Perepelitsyna Lyudmila Ivanovna, hereinafter referred to as the "Hotel", as of the date of this offer, owning and managing the Mayak apart-hotel (hereinafter referred to as the "Hotel"), represented by the head of Perepelitsyna Lyudmila Ivanovna, acting on the basis of a certificate of state registration as an individual entrepreneur dated 12/10/2013, invites any person to conclude a contract for the provision of accommodation and catering services on the territory of the Hotel on the terms set out in this offer.
The acceptance of this offer is the payment for accommodation and catering services on the territory of the Hotel when booking them on the Hotel's website (hotelmayak.com ). The person who made such a payment is considered to have accepted this offer. An agreement for the provision of accommodation and catering services on the territory of the Hotel on the terms specified in this offer (hereinafter referred to as the "Agreement") is considered concluded between the Hotel and the person who accepted this offer (hereinafter referred to as the "Customer"), acquiring the rights and obligations of the Customer under the specified Agreement, from the date of acceptance of this offer.
1. SUBJECT OF THE AGREEMENT
1.1. The Hotel provides, and the Customer accepts and pays for, in accordance with the procedure and on the terms provided for in the Agreement, accommodation and catering services for the Customer and/or the Customer's Guests (hereinafter referred to as "Guests") on the territory of the Hotel (hereinafter referred to as "Services").1.2. For transactions made with third parties, the Customer acquires rights and becomes obligated.
1.3. The Customer attracts Guests to the Hotel at his own expense. The Hotel provides the Customer, at the request of the latter, with the materials necessary to create a Hotel advertisement in digital format, which are sent to the Customer by e-mail.
1.4. The Customer is obliged to inform the Guests about the "Rules for the provision of hotel services at the MAYAK Hotel" posted on the official website of the Hotel, about prices, procedures and payment terms for the Services purchased.
1.5. In order to promote the Hotel on the Internet, the Customer has the right to use exclusively the information provided by the Hotel in accordance with the Agreement and posted on the official website of the Hotel. The specified information may include: photographs, video, text materials, brochures.
1.6. All prices indicated on the official website of the Hotel, as well as in other official sources of the Hotel, unless otherwise provided by the Agreement and Annexes to the Agreement, are indicated in Russian rubles and include VAT in accordance with the current legislation of the Russian Federation.
1.7. The cost of an additional breakfast is paid according to the rates available on the official website of the Hotel (hotelmayak.com ).
1.8. The Hotel reserves the right not to provide the possibility of booking Accommodation Services at high occupancy, as well as on days of major city and international events.
1.9. The Hotel reserves the right to unilaterally change the prices of its Services in case of significant changes in exchange rates, as well as in case of other unforeseen circumstances (increase in tax payments, Hotel maintenance costs, etc.) The prices indicated in previously confirmed bookings do not change.
1.10. The Customer undertakes to comply with price parity and provide current prices for Hotel Services to Guests in accordance with the prices published on the official website of the Hotel.
1.11. By concluding the Agreement, the Customer confirms receipt from the Hotel of valid, reliable information about the requirements, conditions, restrictions imposed on his part when providing Services, as well as from other organizations and institutions involved in the provision of Services, as well as about the procedure and Rules for providing hotel Services by the Hotel.
2. TERMS OF PAYMENT FOR SERVICES
2.1. Payment for Services is made in the amount and in the manner provided for by the relevant booking conditions indicated on the Hotel's website (hotelmayak.com2.2. If the non-cash payment is not credited to the Hotel account, the Hotel has the right, at its discretion, to cancel the reservation or charge the Guest directly upon arrival at the Hotel.
2.3. If there is a debt owed by the Customer to the Hotel, the Hotel has the right to use any funds received from the Customer to repay the debt in the order in which it arises, regardless of the purpose of the corresponding payment.
2.4. The Customer assumes all costs of carrying out banking operations when transferring funds.
2.5. The Parties acknowledge and confirm that the Services are recognized by the Customer as properly rendered when the Services have been provided to the Customer and/or the Customer's Guest in full in accordance with the booking conditions.
3. ROOM RESERVATIONS
3.1. Reservations are made on the Hotel's website (hotelmayak.com)3.2. When booking, the Customer must specify, including the first and last name of the Customer's Guest, the number and categories of rooms for each Guest, check-in and check-out dates, including information about early and/or late check-out, the Customer's email address.
3.3. If the number of rooms with check-in on one date exceeds 8 in the Customer's requests, the Hotel has the right to consider such a booking as a group one. The prices for group bookings and other conditions are agreed by the parties separately for each group, while reservations created by the Customer or the Customer's Guests are canceled unilaterally by the Hotel with prior notification to the Customer by e-mail.
3.4. The Customer and/or the Customer's Guests, if they are foreign citizens, must have documents confirming their right to stay in the territory of the Russian Federation upon arrival at the Hotel. Otherwise, the Hotel has the right to refuse to accommodate the Customer and/or Guests.
3.5. The Customer provides the Hotel with information about any changes (dates of arrival or departure, method of payment for the reservation, name and surname of the Guest, composition of the guests, room category, etc.) or cancellation of previously booked Services only in writing within 1 (one) calendar day from the date of such change.
3.6. The Customer undertakes to provide the Guest with a printed or electronic version of the booking confirmation with mandatory indication of the name and address of the Hotel, the name and surname of the Customer's Guest, the number and categories of rooms for each Guest, the date of arrival and departure, including information about early and/or late check-out, a list of Services that the Customer undertakes to pay, and a list of services that the Guest pays for, if any.
3.7. The Hotel has the right to refuse to provide Services and accommodation to the Customer and/or Guest in the absence of a booking confirmation or due to incorrect information in the booking confirmation.
4. CANCELLATION OF THE RESERVATION
4.1. Cancellation of the reservation is carried out in accordance with the procedure and in accordance with the booking conditions indicated on the Hotel's website (hotelmayak.com ) and/or in the booking confirmation.4.2. In case of cancellation of the reservation less than 24 hours before the date of arrival or no-show of the Customer and/or Guest, the Customer undertakes to pay the cost of the first night of the room.
The non-arrival of the Customer and/or Guest within the meaning of the Agreement means cases in which the Customer and/or Guest with a guaranteed reservation, without prior written notification of cancellation, does not check into the Hotel before the check-out time of the day following the day of scheduled arrival.
4.3. The payment provided for in clause 4.2 of the Agreement is made by the Customer if the booking has been guaranteed by the Customer. If the reservation was guaranteed by the Guest's bank card, payment will be charged from the Guest's bank card indicated at the time of booking.
5. RESPONSIBILITY OF THE PARTIES
5.1. The Parties are responsible for non-fulfillment or improper fulfillment of their obligations under the Agreement in accordance with the current legislation of the Russian Federation.5.2. The Parties are not responsible for non–fulfillment of the terms of the Agreement if this happened due to force majeure (force majeure). The Parties shall notify each other of the occurrence of such circumstances within 3 (three) calendar days from the date of their occurrence. This circumstance must be confirmed by a document issued by the competent authority.
5.3. The material damage caused to the Hotel by the Customer and/or the Guest is compensated by the guilty persons on the basis of Acts in accordance with the established procedure. The Hotel has the right to contact the Customer with a request to assist in the elimination of material damage caused by the Guest. The Customer guarantees that the Customer and/or Guests will familiarize themselves with and comply with the Rules for the provision of Hotel Services posted on the official website of the Hotel (hotelmayak.com ).
6. ADDITIONAL EXPENSES
6.1. All services that are not included in the relevant tariff booked by the Customer for services rendered during his stay or the Customer's Guest's stay at the Hotel must be paid by the Customer and/or the Guest upon departure from the Hotel, unless otherwise specified in the booking conditions posted on the Hotel's website (hotelmayak.com ).6.2. If the Customer's Guest did not leave a sufficient guarantee of additional costs and after the Guest's departure the services provided to him by the Hotel remained unpaid, the Customer, at the request of the Hotel, undertakes to assist the latter in receiving the payment due from the Guest in all lawful and reasonable ways.
7. COMPLIANCE WITH THE LAWS
7.1. The Customer undertakes to comply with all applicable regulations of the Russian Federation, including anti-terrorism and anti-corruption laws, anti-money laundering laws and regulations, fire safety rules and sanitary standards. The Customer agrees to cooperate with the Hotel and the relevant government authorities of the Russian Federation to ensure that their Guests comply with applicable regulations.8. CONFIDENTIALITY
8.1. The Parties undertake to ensure the confidentiality of any information relating to the subject matter of the Agreement, its terms, the course of execution and the results obtained and not to disclose this information without the consent of the other Party, except in cases where the provision of such information to government agencies is expressly provided for by the legislation of the Russian Federation.8.2. The Customer guarantees compliance with the provisions of the legislation of the Russian Federation in the execution of the Contract, including the legislation on personal data. When sending personal data to the Hotel, the Customer guarantees the legality of receiving such personal data, as well as obtaining all necessary consents of personal data subjects to the processing of their personal data.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
9.1. In all other matters that are not provided for in the Agreement, the Parties will be guided by the current legislation of the Russian Federation.9.2. The Parties undertake to make every effort to resolve disputes arising during the conclusion and execution of the Agreement through negotiations and in a pre-trial claim procedure. The deadline for responding to a claim from one of the Parties is 15 (fifteen) calendar days from the date of its receipt by the other Party. Compliance with the claim procedure is mandatory. In case of failure to reach agreement in a pre-trial procedure, the dispute is referred to the court for resolution, in accordance with the requirements of the legislation of the Russian Federation.
10. TERM OF THE AGREEMENT
10.1. The Agreement comes into force from the date of acceptance of this offer and is valid for the full fulfillment by the Parties of their obligations.REQUISITES
Actual address: 1 Lenin Street, Sortavala, Republic of Karelia, Russian Federation
Email: info@hotelmayak.com
Phone: +7 931 109 62 62
Requisites:
IP Perepelitsyna Lyudmila Ivanovna
INN: 591607465000
OGRNIP: 313784734400421
Legal address: 190005, St. Petersburg, ext.ter.g. Izmailovskoye municipal district, Egorova str., 25, letter A, sq. 75
R/s: 40802810925000016529
Bank: KARELIAN BRANCH N8628 OF SBERBANK PJSC
BIC: 048602673
Correspondent account: 30101810600000000673
Email: info@hotelmayak.com
Phone: +7 931 109 62 62
Requisites:
IP Perepelitsyna Lyudmila Ivanovna
INN: 591607465000
OGRNIP: 313784734400421
Legal address: 190005, St. Petersburg, ext.ter.g. Izmailovskoye municipal district, Egorova str., 25, letter A, sq. 75
R/s: 40802810925000016529
Bank: KARELIAN BRANCH N8628 OF SBERBANK PJSC
BIC: 048602673
Correspondent account: 30101810600000000673
CONTACTS
Address:
Republic of Karelia, Sortavala, Lenin str., 1
Phone:
+7 931 109 62 62
Mail:
info@hotelmayak.com
Republic of Karelia, Sortavala, Lenin str., 1
Phone:
+7 931 109 62 62
Mail:
info@hotelmayak.com
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